Search Products

Frequently Asked Questions (FAQ)

Order & Delivery

1) Delivery & Shipping address

Peninsular Malaysia: RM9
Sabah & Sarawak: RM12

Delivery will take 3 - 7 days during business hours while for Sabah & Sarawak will take 5 - 12 days.

2) Do we ship internationally ?

Yes, we ship worldwide and delivery usually takes 2 - 3 weeks. For more information regarding on delivery charges, please drop us an email at

2) How do I change my shipping address ?

If there's any changes on address, please notify us at or if you need help please do not hesitate to contact us at 019-689 8917.

Our cut off time is at 12pm, please ensure that the changes or requests are made before the cut off time.

Order Issues

1) What should I do if I receive defective items ?

We're truly sorry for the inconvenience, you may return back to us and the shipping will be on US!

2) I received the wrong sizes/colours, how do I change this ?

Please email us at and we will change the correct size immediately. Thank you for your patience .

Store Pick Up

1) If I took the wrong sizes or design, are you allowed for exchange ?

We're upgrading our status. At this moment, you may contact us or leave a comment to notify us.

2) Where should I pick up immediately ?

You may find us at Shoppes Four Seasons Place, Level 2.15. Please bring your order ID or invoice for pick up purposes.

Exchange and Return Policy

1) If I took the wrong sizes or design, are you allowed for exchange ?

Yes, we allowed for exchange as long as it's within 7 days after the date purchase. However, the changes are subject to the availability of stocks.

2) Can I exchange sale items?

Sorry, for sale items we don't allow any exchanges but if there's a major defect, you can email us at or contact us.

3) Who will bear the cost for the return of the parcel ?

Return request - delivery fee is on you
Return from our mistake - you will pay for the delivery fee first while our team might take a few days to refund during business hours.

4) Exchange Request Form ?

Sorry at this moment for the return request, you can email to us at


1) What are the options for payment gateway that are available at Cosry?

Currently we accept payment through;

- Ipay88
- Online Banking
- Atome
- Credit Cards

2) How should I know whether my payments have been deducted ?

You will get notifications or if there's trouble occurs, you may contact our team or email at

3) Why is my promo not working ?

You need to check when is the expiration date or maybe you are not eligible for the promo due to minimum purchase.


1) If the sizes are not well fitted on me, can I do alterations ?

In order to maintain the relationship with our beloved customers, we allowed for FREE ALTERATIONS subject to you can’t change the original designs.

2) Is there any additional cost for alterations ?

There's NO additional cost for alterations.

3) How to request for alterations ?

You may contact us at 019-689 8917 or email us at for booking appointment - alterations purposes.